1. Introduction
Scale2Sales ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform at scale2sales.com (the "Service").
Please read this policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide directly:
- Account information (name, email address, company name, password)
- Payment information (processed securely by Stripe — we never store card details)
- Website URLs you submit for scanning
- Chat conversations with AI chatbots
- Team member information you add
Information collected automatically:
- Usage data (pages visited, features used, message counts)
- Device information (browser type, operating system)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide, operate, and maintain our Service
- To process payments and manage subscriptions
- To train AI chatbots on your website content
- To send you service-related emails and notifications
- To monitor and analyze usage patterns to improve the Service
- To detect and prevent fraud or abuse
- To comply with legal obligations
- To respond to your support requests
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Supabase (database), Stripe (payments), Anthropic (AI processing), Vercel (hosting)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
All third-party providers are bound by their own privacy policies and data processing agreements.
5. Data Security
We implement industry-standard security measures to protect your information:
- All data is encrypted in transit using SSL/TLS
- Data at rest is encrypted using AES-256
- Row-level security ensures your data is isolated from other users
- Payment data is handled exclusively by Stripe (PCI DSS compliant)
- Regular security audits and updates
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at legal@scale2sales.com.
Some information may be retained for legal, accounting, or legitimate business purposes even after account deletion.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Opt-out: Opt out of marketing communications
- GDPR rights: EU residents have additional rights under GDPR
- CCPA rights: California residents have additional rights under CCPA
To exercise any of these rights, contact us at legal@scale2sales.com.
8. Cookies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze how our Service is used
You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.
9. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at legal@scale2sales.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: